IndiGo passenger asks for just coffee, crew's reply leaves her puzzled
An IndiGo passenger said she was told coffee could only be ordered with a snack on board. The airline said its revamped service offers complimentary beverages alongside snack purchases, sparking mixed reactions online.
An IndiGo passenger shared her confusion after being told she could not order just a coffee during a flight and had to take a snack alongside it, leading to discussions online over the airline’s in-flight service policy.
The incident was shared by X user Ritu Joon, who posted a picture from her flight showing a cup of coffee alongside a small tin of nuts, questioning why a simple beverage order had apparently become unavailable on its own.
In her post, Joon explained that she usually orders coffee while flying to avoid feeling sleepy, but a recent experience onboard an IndiGo flight caught her off guard.
“Whenever I travel by flight, I usually order coffee to avoid feeling sleepy. But yesterday, something strange happened,” she wrote.
According to her account, after ordering coffee, a flight attendant asked which “munchies” she would like with it. Assuming the snack was optional, Joon replied that she only wanted coffee.
However, she claimed the crew member informed her that ordering only coffee was not allowed and that a snack had to be taken alongside the beverage.
“I was surprised,” she wrote, before questioning whether the airline had introduced a new rule requiring passengers to pair beverages with snacks.
Take a look at the post here:
Responding publicly under the post, IndiGo clarified that the airline had recently revamped its onboard services.
See IndiGo's response to the post here:
The clarification suggested that beverages are now bundled with snack purchases as part of a combo-style offering rather than being available independently in certain service categories.
Social media users reacted with mixed opinions. Some commenters indirectly questioned the fairness of the arrangement, arguing that if customers were required to purchase food they did not want in order to receive a beverage, calling it “complimentary” felt misleading.
Others jokingly questioned whether the reverse would also apply, with some users indirectly asking if passengers wanting only snacks would now also be required to take a beverage.
A section of commenters, meanwhile, said the policy was not entirely new to them, indirectly sharing that they had experienced similar combo-style ordering on recent IndiGo flights and had noticed changes to the airline’s in-flight food service.
An IndiGo passenger shared her confusion after being told she could not order just a coffee during a flight and had to take a snack alongside it, leading to discussions online over the airline’s in-flight service policy.
The incident was shared by X user Ritu Joon, who posted a picture from her flight showing a cup of coffee alongside a small tin of nuts, questioning why a simple beverage order had apparently become unavailable on its own.
In her post, Joon explained that she usually orders coffee while flying to avoid feeling sleepy, but a recent experience onboard an IndiGo flight caught her off guard.
“Whenever I travel by flight, I usually order coffee to avoid feeling sleepy. But yesterday, something strange happened,” she wrote.
According to her account, after ordering coffee, a flight attendant asked which “munchies” she would like with it. Assuming the snack was optional, Joon replied that she only wanted coffee.
However, she claimed the crew member informed her that ordering only coffee was not allowed and that a snack had to be taken alongside the beverage.
“I was surprised,” she wrote, before questioning whether the airline had introduced a new rule requiring passengers to pair beverages with snacks.
Take a look at the post here:
Responding publicly under the post, IndiGo clarified that the airline had recently revamped its onboard services.
See IndiGo's response to the post here:
The clarification suggested that beverages are now bundled with snack purchases as part of a combo-style offering rather than being available independently in certain service categories.
Social media users reacted with mixed opinions. Some commenters indirectly questioned the fairness of the arrangement, arguing that if customers were required to purchase food they did not want in order to receive a beverage, calling it “complimentary” felt misleading.
Others jokingly questioned whether the reverse would also apply, with some users indirectly asking if passengers wanting only snacks would now also be required to take a beverage.
A section of commenters, meanwhile, said the policy was not entirely new to them, indirectly sharing that they had experienced similar combo-style ordering on recent IndiGo flights and had noticed changes to the airline’s in-flight food service.
